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PlayFrank - Casino Review & Player’s rating

2 players shared their opinions
United Kingdom Crown United Kingdom United Kingdom accepted
Malta United Kingdom
Withdrawal time :
24 hours
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Since 2014 - T&C apply
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100% up to £100 + 50 Bonus Spins

Casino review / Focus on design and convenience

By Sophie Couard
Sophie Couard
event_note Published on 10 Aug 2018
created Updated 19 Oct 2023
PlayFrank Casino Home screenshot
Welcome Bonus

100% up to £100 and 50 Bonus Spins

Available on our website if you click here T&C applies

#AD, 18+ New players only. Min deposit £20. Bonuses to a max of a max of £100 + 50 bonus spins. Wagering bonus 35x. Max bonus bet £5.00. The winnings must be wagered within 7 days. Bonus T&C apply.

  • Pros
    • 700+ games
    • live chat support
    • amazing website design
    • easy to use
    • simple account management
  • Cons
    • limited withdrawal methods
Review summary: PlayFrank

PlayFrank’s liberating user-friendly approach makes you free to have fun

PlayFrank really gets it: user-friendly gambling sites help you to enjoy the games. Their design makes everything so easy, that this online casino is the ultimate stress-free environment in which to play

I doubt any other website has been so successful when it comes to removing administrative hassles. Making deposits is extremely easy and safe. And every aspect of your account management is straightforward and simple.

But let’s not forget that they have over 700 games, including the best and most popular slots, and award-winning innovative table games. This is hands-down one of my favourite UK casinos, and I’m sure that soon it’ll be one of yours, too!


🎯 Welcome Bonus 100% Up to £100 + 50 Bonus Spins
⚙️ Operator platform Aspire Global
💷 Min. Wagering 35x Bonus
👮🏻‍♂️ Licenses UKGC, MGA, SGA

We go to online casinos to enjoy the games. That’s the bottom line.

But in order to do that, we need to be able to relax and get the preliminaries out of the way. And the PlayFrank casino is the most user-friendly online gambling website.

Account management and navigation are an extremely important part of design that is often overlooked. When it’s well-done, the casino helps to free you from complications and lets you enjoy your games to the fullest. There’s no point having a fancy sleek design that makes you feel like you’re in a land-based casino, if it’s too difficult to navigate and manage your account.

The online casino does such a great job of clearing away administrative hurdles that you can focus exclusively on playing your favourite games and discovering new ones.

This is why design is so important for online gambling sites —the pleasure is really dependent on ease of use, because you have to deal with account management before you can get down to playing.

Plus, the mobile-optimised site has all the features easily available at the tap of a finger, so you can enjoy your favourite games straight from your browser on any iOS or Android device.

PlayFrank’s user-friendly approach really inspires me with confidence.

feedback FAQ about PlayFrank

✅ What is PlayFrank?
PlayFrank is the most user-friendly UK online casino. It is fully licensed by the UKGC and has a huge catalogue of games. Read our review to find out more and claim a welcome bonus.
✅ What is the PlayFrank welcome bonus?
PlayFrank offers a match deposit welcome bonus of 100% up to £100 + 50 bonus spins. Visit our page to find out more and claim your welcome bonus.
✅ Where can I get a PlayFrank bonus code?
You can claim a PlayFrank welcome bonus at FeedBACK Casino. See our review and click on the links to claim your welcome bonus.
✅ Who owns PlayFrank?
PlayFrank Casino is owned by ASG Technologies Ltd and operated by Aspire Global. These are reputable online gambling companies fully licensed by the UKGC and other important licensing bodies, like the MGA. Read our review to find out more about them.
✅ Is PlayFrank a reliable online casino?
Yes, PlayFrank is reliable and safe. They have licenses from the UK Gambling Commission and the MGA, as well as other reputable European licensing bodies. This guarantees that your money is safe and their games are fair. See our article to find out more about online gambling safety.

Account management

PlayFrank’s user interface (UI) is smooth and clear.

Take deposits, for example. You can set up a default amount, so that making a deposit is as easy as clicking a button on the left-hand navigation bar.

The website is serious about responsible gambling, which is clear from how easy they make it to set up deposit limits.

All you do is select a time period (e.g., weekly), typing in the amount and clicking “Apply”. It’s worth noting that if you increase your limit, the change will take 24 hours to take effect.

As for the Reality Check setting, you just click on your preferred option to have a notification let you know when you’ve been gambling for 1, 1.5 or 2 hours. It really is that easy.

Licensing and security

PlayFrank has been operated by Aspire Global since 2019. This has brought it a whole new level of reliability and security, since Aspire is a casino operating platform licensed by the United Kingdom Gambling Commission (UKGC), as well as by the gaming authorities of Denmark, Portugal, Ireland, Sweden and Malta.

The casino is owned by ASG Technologies Ltd., which is based in Malta and regulated by the Malta Gaming Authority (MGA license number LGA/CL1/408/2007).

These regulating bodies require games and business practices to undergo rigorous testing and regular auditing, thus guaranteeing the casino’s fairness and safety.

Furthermore, PlayFrank is independently tested by two tech labs: iTech Labs and TST.

All this guarantees that it is a genuinely fair casino for players.


PlayFrank’s UK catalogue of just over 700 games is impressive, though not exactly massive.

They include slots and live table games from such major developers as Microgaming, NetEnt, Play’n Go, Betsoft, Quickspin and Stakelogic. 

Aside from classics like Starburst and Gonzo’s Quest, they have plenty of Megaways™ titles and new releases. There’s everything from Aztec Gold Megaways™ and Buffalo Rising Megaways™, to Legacy of Dead and Wild Blood 2 by Play’n GO. They also have sought-after franchises, like the Ozzy Osbourne Video Slots (NetEnt). 

PlayFrank Slots catalogue

Remember that you can play free slots demos by going to our reviews before playing for real money at online casinos.

It’s also worth pointing out that they have a great selection of jackpot slots. And keep in mind that progressive jackpot winnings are subject to different withdrawal limits than the rest.

As far as table games go, their grand total of 50 titles has one of the most comprehensive selections of blackjack and roulette games of any online casino. The only thing that’s lacking? Video poker.

Play on PlayFrank now!

Live casino games

One of my favourite aspects of PlayFrank is the live casino section. They have some of the best selections of blackjack, roulette, baccarat and game shows.

PlayFrank Live Games

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That’s in great part due to the variety of each game. And also because they cater to an international audience, so they feature live dealers in English, French, German and Norwegean.

What interested me most is that they feature Evolution Gaming’s groundbreaking Lightning Roulette and Immersive Roulette. These games are at the forefront of innovation in the live casino gaming experience, and they’re my new personal favourites.

PlayFrank extensive bonuses, promotions and rewards

The website has a pretty good array of promotions, including daily challenges and reward points.

Daily missions yield special prizes for different accomplishments. Free spins are the most frequent, but not the only one.

Welcome bonus

PlayFrank’s welcome bonus is a solid 100% match deposit up to £100 bonus money, plus 50 bonus spins on the Starburst slot. That’s a pretty good deal, which you can claim by clicking on any of the links in this review.

Keep in mind that the welcome bonus is subject to special and general terms and conditions (T&Cs). Make sure to read them to understand what T&Cs apply before you start playing. Among these are a £20 minimum deposit.

As far as wagering requirements go, winnings from bonus spins are subject to a 35x wagering requirement, which also applies to the bonus money. There is no wagering requirement on deposit money.

Remember that you can compare the welcome bonus offer using our comparator feature.

PlayFrank Welcome Bonus Offer Banner

VIP program and reward points

PlayFrank rewards regular wagering with real money by granting you reward points for different amounts of real money wagered.

Collecting points automatically moves you up the ladder to different VIP statuses, which come with all sorts of benefits, including free games, express cash out and personalised offers.

VIP Level

Points required

New member


Bronze VIP


Silver VIP


Gold VIP


Platinum VIP


Premium VIP

Exclusive: by personal invitation only

Prestige VIP

Exclusive: by personal invitation only

The exclusivity of the top VIP levels just oozes with prestige.

Given the great benefits that are on display, I can’t help but wonder what else could hide behind the curtain of the personalised service and offers for the top VIP levels.

Payment: withdrawals and deposits

Deposits with PlayFrank are extremely easy. As we mentioned before, after you select a method, you can just click a button on any page to make a deposit.

As far as deposit methods go, the list is pretty comprehensive:

  • Neosurf
  • Sofort
  • EcoPayx
  • Paysafe Card
  • Trustly
  • Visa
  • MasterCard
  • Skrill
  • Neteller

Play Frank Deposit

Open an account now on PlayFrank!

Cashing out is also easy, but it’s important to keep in mind that there is a 48-hour pending withdrawal period added to the 24-hour processing time. During the pending withdrawal period, you can cancel your cash-out request.

This means that you need to add three days to the delivery time required for each withdrawal method.

Withdrawal method

Delivery time

Skrill, Paypal, Trustly


Wire transfer, Instadebit

5-7 business days

Credit card, Debit card

3-5 business days

PlayFrank is currently one of the best Trustly casinos we have tried.


PlayFrank provides UK players with telephone support through a dedicated line that can be reached at the following number: 00494087406159.

On the plus side, they have live chat support open from 8 am to 1 am, which means there’s someone available to help you at any time. And that’s very reassuring.

If you’re not in a rush, you can contact them via email. They also offer a special email address exclusively dedicated to complaints, which they take very seriously.

 Open your account on PlayFrank!

Logo payment method Neosurf
Logo payment method Sofort
Logo payment method Visa
Logo payment method MasterCard
Logo payment method Zimpler
Logo payment method EcoPayz
Logo payment method Skrill
Logo payment method Neteller
Logo payment method Paysafe Card
Logo payment method Trustly
Logo payment method PayPal
+ 3 more

Withdrawal & Payment speed on PlayFrank

Withdrawal average time

24 hours


24 hours

Wire transfer

2-3 days

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Casino Name PlayFrank / link
Deposit Methods Neosurf, Sofort, Visa, MasterCard, Zimpler, EcoPayz, Skrill, Neteller, Paysafecard, Trustly, PayPal
Withdrawal Methods Visa, MasterCard, EcoPayz, Skrill, Neteller, Trustly
Withdrawal limit
Withdrawal time Pending period : 24 hours
Ewallets : 24 hours
Credit card : 24-48 hours
Bank Transfers : 2-3 days
Provider Evolution Gaming, IGT, Side City Studio, Gamevy, Foxium, Merkur Gaming, Tom Horn, Red Tiger, Blueprint Gaming, Ainsworth, Lightning Box Games, Playson, Rabcat, 2by2 Gaming, Big Time Gaming, Thunderkick, ELK Studios, 1x2 Gaming, NextGen Gaming, Red Rake Gaming, Nyx Interactive, iSoftBet, Play'n Go, Pragmatic Play, Microgaming, Netent, Just for the win, High5games, Fantasma, Pariplay, Realistic Games
Operator EveryMatrix Software Ltd.
Opening Date 2014
Licence: Malta United Kingdom
Restricted Countries Armenia, Australia, Belarus, Bosnia & Herzegovina, Bulgaria, China, Comoros, Caribbean Netherlands, Czechia, Denmark, Estonia, France, French Guiana, French Polynesia, French Southern Territories, Georgia, Greece, Guadeloupe, Hungary, India, Indonesia, Ireland, Italy, Latvia, Lebanon, Lithuania, Martinique, Mauritius, Mayotte, Moldova, New Caledonia, North Korea, Pakistan, Poland, Portugal, Romania, Russia, Slovakia, South Korea, Spain, St. Pierre & Miquelon, Thailand, Turkey, U.S. Virgin Islands, Ukraine, United States, Wallis & Futuna
Language English, Finnish, German, Norwegian, Swedish, French, Spanish
Support Opening 8am to 1am
Support Email [email protected]
Phone 00494087406159
Support Type Chat, Phone, Email
Compatibility Mobile, Desktop
mood5 In Love
5.00 on 5 stars
Trust Flow Evolution
5 4 3 2 1
Sep 2018 Feb 2024
How Trust Flow works

Trust Flow is the average of all scores given by players. This means that it is you, the player, who gives the casino score. On the graph you can see the trend of this casino. If the curve goes upwards or stays linear is the casino good, but be careful if the curve goes downwards, as it means a lot of players are having problems at this casino.

thumb_up Best positive comment
Comment posted on 20 Sep 2019

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add_circle Very good gaming experience. The slots are fast, no strange bugs. I was able to get up to €465 of wi...

thumb_down Best negative comment
Comment posted on 20 Sep 2019

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add_circle Very good gaming experience. The slots are fast, no strange bugs. I was able to get up to €465 of winnings and the withdrawal took 48 hours. So keep i...

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Profil avatar Maxime GS
Maxime GS
Comment posted on 20 Sep 2019
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add_circle Very good gaming experience. The slots are fast, no strange bugs. I was able to get up to €465 of winnings and the withdrawal took 48 hours. So keep it that way: -)
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Comment posted on 06 Sep 2018
remove_circle No telephone number
add_circle Huge range of slots
Daily promo's
Great support
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I declare that my review is based on my own experience and represents my genuine opinion of this casino. I’m not a casino employee and have not been offered any incentive or payment by the casino to write this review. I understand that FeedBACK Casino has zero-tolerance policy on fake reviews.
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