PlayFrank Casino

We go to online casinos to enjoy the games. That’s the bottom line.

But in order to do that, we need to be able to relax and get the preliminaries out of the way. And the PlayFrank casino is the most user-friendly online gambling website.

Account management and navigation are an extremely important part of design that is often overlooked. When it’s well-done, the casino helps to free you from complications and lets you enjoy your games to the fullest. There’s no point having a fancy sleek design that makes you feel like you’re in a land-based casino, if it’s too difficult to navigate and manage your account.

The online casino does such a great job of clearing away administrative hurdles that you can focus exclusively on playing your favourite games and discovering new ones.

This is why design is so important for online gambling sites —the pleasure is really dependent on ease of use, because you have to deal with account management before you can get down to playing.

Plus, the mobile-optimised site has all the features easily available at the tap of a finger, so you can enjoy your favourite games straight from your browser on any iOS or Android device.

PlayFrank’s user-friendly approach really inspires me with confidence.

Account management

PlayFrank’s user interface (UI) is smooth and clear.

Take deposits, for example. You can set up a default amount, so that making a deposit is as easy as clicking a button on the left-hand navigation bar.

The website is serious about responsible gambling, which is clear from how easy they make it to set up deposit limits.

All you do is select a time period (e.g., weekly), typing in the amount and clicking “Apply”. It’s worth noting that if you increase your limit, the change will take 24 hours to take effect.

As for the Reality Check setting, you just click on your preferred option to have a notification let you know when you’ve been gambling for 1, 1.5 or 2 hours. It really is that easy.

Licensing and security

PlayFrank has been operated by Aspire Global since 2019. This has brought it a whole new level of reliability and security, since Aspire is a casino operating platform licensed by the United Kingdom Gambling Commission (UKGC), as well as by the gaming authorities of Denmark, Portugal, Ireland, Sweden and Malta.

The casino is owned by ASG Technologies Ltd., which is based in Malta and regulated by the Malta Gaming Authority (MGA license number LGA/CL1/408/2007).

These regulating bodies require games and business practices to undergo rigorous testing and regular auditing, thus guaranteeing the casino’s fairness and safety.

Furthermore, PlayFrank is independently tested by two tech labs: iTech Labs and TST.

All this guarantees that it is a genuinely fair casino for players.

Games

PlayFrank’s catalogue is impressive, though not exactly massive.

They include slots and live table games from such major developers as Microgaming, NetEnt, Play’n Go, Betsoft, Quickspin and Stakelogic. 

Aside from classics like Starburst and Gonzo’s Quest, they have plenty of Megaways™ titles and new releases. There’s everything from Aztec Gold Megaways™ and Buffalo Rising Megaways™, to Legacy of Dead and Wild Blood 2 by Play’n GO. They also have sought-after franchises, like the Ozzy Osbourne Video Slots (NetEnt). 

Remember that you can play free slots demos by going to our reviews before playing for real money at online casinos.

It’s also worth pointing out that they have a great selection of jackpot slots. And keep in mind that progressive jackpot winnings are subject to different withdrawal limits than the rest.

As far as table games go, their grand total of 50 titles has one of the most comprehensive selections of blackjack and roulette games of any online casino. The only thing that’s lacking? Video poker.

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Live casino games

One of my favourite aspects of PlayFrank is the live casino section. They have some of the best selections of blackjack, roulette, baccarat and game shows.

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That’s in great part due to the variety of each game. And also because they cater to an international audience, so they feature live dealers in English, French, German and Norwegian.

What interested me most is that they feature Evolution Gaming’s groundbreaking Lightning Roulette and Immersive Roulette. These games are at the forefront of innovation in the live casino gaming experience, and they’re my new personal favourites.

PlayFrank extensive bonuses, promotions and rewards

The website has a pretty good array of promotions, including daily challenges and reward points.

Daily missions yield special prizes for different accomplishments. Free spins are the most frequent, but not the only one.

Welcome bonus

PlayFrank’s welcome bonus is a solid 100% match deposit up to $100 bonus money, plus 50 bonus spins on the Starburst slot. That’s a pretty good deal, which you can claim by clicking on any of the links in this review.

Keep in mind that the welcome bonus is subject to special and general terms and conditions (T&Cs). Make sure to read them to understand what T&Cs apply before you start playing. Among these are a $20 minimum deposit.

As far as wagering requirements go, winnings from bonus spins are subject to a 35x wagering requirement, which also applies to the bonus money. There is no wagering requirement on deposit money.

Remember that you can compare the welcome bonus offer using our comparator feature.

VIP program and reward points

PlayFrank rewards regular wagering with real money by granting you reward points for different amounts of real money wagered.

Collecting points automatically moves you up the ladder to different VIP statuses, which come with all sorts of benefits, including free games, express cash out and personalised offers.

The exclusivity of the top VIP levels just oozes with prestige.

Given the great benefits that are on display, I can’t help but wonder what else could hide behind the curtain of the personalised service and offers for the top VIP levels.

Payment: withdrawals and deposits

Deposits with PlayFrank are extremely easy. As we mentioned before, after you select a method, you can just click a button on any page to make a deposit.

As far as deposit methods go, the list is pretty comprehensive:

• Neosurf
• Sofort
• EcoPayx
• Paysafe Card
• Trustly
• Visa
• MasterCard
• Skrill
• Neteller

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Cashing out is also easy, but it’s important to keep in mind that there is a 48-hour pending withdrawal period added to the 24-hour processing time. During the pending withdrawal period, you can cancel your cash-out request.

This means that you need to add three days to the delivery time required for each withdrawal method.

PlayFrank is currently one of the best Trustly casinos we have tried.

Support

PlayFrank provides players with telephone support through a dedicated line that can be reached at the following number: 00494087406159.

On the plus side, they have live chat support open from 8 am to 1 am, which means there’s someone available to help you at any time. And that’s very reassuring.

If you’re not in a rush, you can contact them via email. They also offer a special email address exclusively dedicated to complaints, which they take very seriously.

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PlayFrank’s liberating user-friendly approach makes you free to have fun

PlayFrank really gets it: user-friendly gambling sites help you to enjoy the games. Their design makes everything so easy, that this online casino is the ultimate stress-free environment in which to play. 

I doubt any other website has been so successful when it comes to removing administrative hassles. Making deposits is extremely easy and safe. And every aspect of your account management is straightforward and simple.

But let’s not forget that they have over 700 games, including the best and most popular slots, and award-winning innovative table games. This is hands-down one of my favourite online casinos, and I’m sure that soon it’ll be one of yours, too!

PlayFrank Pros

• 700+ games
• live chat support
• amazing website design
• easy to use
• simple account management

PlayFrank Cons

• limited withdrawal methods