If gambling becomes a problem and responsible gaming tools don’t work, then professionals and support groups will come to help.
There are many associations and non-profit organisations worldwide who offer advice, support and rehabilitation, often within reach of a phone or a website.
Depending on institution, they could provide anything from advice to education and even high quality innovative therapeutic support through residential, online and outreach services. Others specialise in neuropsychiatric rehabilitation or support to those affected by another person's gambling habits. Most of these services offer free practical advice, whereas problem gamblers can also remain anonymous and be confident that their information is confidential at all times.
Sometimes just sharing with someone what's going on can be a relief, and it’s an important first step towards dealing with the problem.
Most Known Institutions for Problem Gambling
Here are some of the most popular helplines, organisations and charity foundations that specialise helping problem gamblers, including programmes of treatment, education, harm prevention and research.
Tel: 0808 8020 133 (National Gambling Helpline Freephone)
Visit: https://www.gamblingtherapy.org (live chat available)
Note that although some of them are UK-focused, you’ll also find multilingual live support. The advisors are usually available from 8am to midnight, seven days a week or 24/7.
Main Addiction Support and Prevention Care Centres Worldwide
Here’s a list of other support organisations by country, including their phone numbers, if available.
Gam-Anon (for friends and family members affected)
Gordon House Association
Tel: 01384 241292
Visit: www.gamblersanonymous.org.uk (including forum)
CNWL National Problem Gambling
Tel: 0800 0234 650
Cygnet Health Care
Canadian Consortium for Gambling Research
Responsible Gambling Council (RGC)
British Columbia Partnership for Responsible Gambling
Ontario Problem Gambling Helpline
Quebec Gambling Help
🇳🇿 New Zealand
The Ministry of Health
Tel: (04) 496 2000
Gambling Helpline New Zealand
Tel: 0800 654 655
The National Problem Gambling Helpline Network
Australia Gambling Help
Tel: 1800 858 858
🇿🇦 South Africa
South African Responsible Gambling Foundation
Tel: 0800 006 008
Tel: 1800 753 753
Danish Gambling Authority
Adictel Prevention Addiction
Tel: 0800 0776611
Tel: 041 367 48 47
Responsible Gambling Foundation
Tel: 800 800 40
You may also find further support from the UK Gambling Commission, the Malta Gaming Authority, the Alderney Gambling Control Commission or your national online casino licensing authority.
Parental Control Measures
Here’s a list of popular parental control software that will help you proactively prevent against the risk of minors accessing gambling websites. This is done by blocking access to these websites entirely or during specific hours.
Although casinos are taking precautions to help players with gambling addiction with self-assessments, limits and self-exclusions, players with gambling problems are never alone and can always refer to one of the organisations for further help. The services and treatments are offered by trained advisers or therapists, are mostly free, accessible for the most part of the day, and are completely confidential.