Photo of the Ameristar Casino Hotel Council Bluffs
12
09.2019

Woman denied a win of $1,733 after casino realises she was already banned

By Sophie Couard
We'll have to wait to find out. Tamara Sheffield won a modest sum of $1,733 on the Mega Moolah slot machine at the Ameristar Casino Hotel Council Bluffs in Iowa.

Most stories relating to casino wins that we publish in our blog contain good news but every so often it doesn't quite turn out as expected as was the case with Cynthia Obie and Ryan Sherry. Of course, in most cases the winnings are awarded to the player as with the $4.7 million Mega Moolah jackpot win only a few days ago or the $3.5 million roulette win back in August. This next story has another unexpected twist.

Unpaid casino winnings: $1,733 on Mega Moolah

Tamara Sheffield had been a visitor to the Ameristar Casino Hotel Council Bluffs in Iowa. She decided to try her luck at the Mega Moolah jackpot slot machine with a few fun spins. She was fortunate enough to win a modest amount of $1,733. When the manager came to validate her identity through her social security number, things took a turn for the unexpected resulting in unpaid casino winnings.

Tamara Sheffield, victim of an unpaid casino winnings

Previously banned at the Ameristar Casino Hotel Council Bluffs

It turned out that Tamara Sheffield was banned from the casino since 2002 when she was found to have been in possession of a small amount of marijuana. This meant that the casino refused to pay out her winnings which clearly made her very unhappy since she was allowed to play regularly at the casino. In fact, she was even issued a loyalty card!

She was denied her winnings after the casino realised that she was previously banned at the casino.

Casino failed to properly identify the player

So why did the casino fail to identify her? It turns out that Mrs Sheffield was previously Mrs Bean but had acquired the Sheffield surname after her marriage. The casino was identifying her by her name rather than by her social security number – until it came time to make the payout!

Now, Mrs Sheffield is doing her best to collect the unpaid casino winnings that she believes is owed to her. Will she get to collect her money?

By Sophie Couard
By Sophie Couard - EDITOR

I am a great fan of gambling, I became a croupier to finance my studies. After my high school diploma in economic and social sciences , I obtained a bachelor's degree in economics and then a master in philosophy with a thesis on player behavior. After working in an online casino customer support, I became a writer on FeedBack Casino.