Suspension of EveryMatrix license
09
09.2019

UKGC suspends UK license of EveryMatrix Software Limited

By Sophie Couard
Malta-based EveryMatrix Software Ltd has had their license in the UK suspended due to failure to meet the compliance and customer interaction requirements.

The UK Gambling Commission has been in the news again and again by imposing punishments to casinos that breach the terms of their license. We told you about the record-setting £19.7m in fines in 2018 on 9 operators who breached the terms of their license. Today, we learn about EveryMatrix's license suspension which is the latest operator to face the regulator's sites.

Reason for EveryMatrix’s License suspension

This time round, rather than imposing a fine on the operator, the UKGC opted instead to hit EveryMatrix Software Limited with the suspension. The reason given for EveryMatrix’s license suspension was that the operator was found deficient in compliance and customer interactions. The Malta-based company is an operator of several brands of online casinos, one of which is PlayFrank.com. The suspension means that EveryMatrix Software Ltd will no longer be licensed to, "offer remote facilities for real event betting other than pool betting or betting on virtual events and to operate a remote casino.

Logo of the UK Gambling Commission which has just suspended EveryMatrix's licence

The online casino PlayFrank.com, operated by EveryMatrix Software Limited, is working feverishly to address the concerns of the UKGC and hope to have their suspension lifted within the coming days."

Addressing the UKGC's concerns

EveryMatrix wants to assure the public that it takes its responsibilities seriously and is looking to address the shortcomings identified by the UK Gambling Commission. They are working diligently, weekends included, to address the concerns. They have presented improvements to the UKGC for their perusal and the operator hopes to have the suspension overturned in the coming days.

For UK players who regularly visit PlayFrank.com or are considering the online casino, you should know that it's business as usual. EveryMatrix’s license suspension will not interfere with the daily workings at PlayFrank.com, since it operates independently, so no need to worry.

By Sophie Couard
By Sophie Couard - EDITOR

I am a great fan of gambling, I became a croupier to finance my studies. After my high school diploma in economic and social sciences , I obtained a bachelor's degree in economics and then a master in philosophy with a thesis on player behavior. After working in an online casino customer support, I became a writer on FeedBack Casino.