Betfred's Blackjack refused to reward two players

By Sophie Couard

Andy Green won £1.7 million jackpot on Betfred's Blackjack.

Some players have managed to collect a fortune when playing at a casino, as has recently been the case at the Silverton Casino Hotel in Las Vegas. While rare, on occasion it sometimes happens that the casino does not pay these winnings after all. That's exactly what happened to Katrina Bookman and another player, whose story we'll explain in more detail next.

A Jackpot at Blackjack

The 51-year-old Andy Green plays from time to time in an online casino. He chose not to play at one of our community recommended casinos, such as Slots Million or Cashmio, but at Betfred's casino instead. He began his session with a few rounds of play in the Frankie Dettori's Magic Seven slot game at £2.50 per spin. Then, he decides to gradually increase his stake until he was playing six hours later in a blackjack game with £375 per hand. This increase seemed worthwhile, as he would eventually win the £1.7m jackpot.

A technical problem

Overjoyed, the player called Betfred, who confirmed his victory. He then invited and celebrated with his friends, which cost him around £2,500. But, four days later, the casino contacted Andy to let them know there was a technical problem and the jackpot was not being paid. In return, Betfred offered to reimburse him for £2,500. They also offered him £60,000, but on condition that they do not talk to anyone about it.

andy green

Legal action initiated

The online casino then refused the payout citing a technical problem as the reason.

The shocked player rejected the money and announced that he would take legal action. Betfred claims that the game had a software malfunction and the jackpot was not legitimately won.

We'll see how the case ends in time.

By Sophie Couard
By Sophie Couard - EDITOR

I am a great fan of gambling, I became a croupier to finance my studies. After my high school diploma in economic and social sciences , I obtained a bachelor's degree in economics and then a master in philosophy with a thesis on player behavior. After working in an online casino customer support, I became a writer on FeedBACK Casino.