Casino review / Does WinOuiwin our "yes, we have to play"?
- callback from the casino, email or have a live chat
- over half a dozen software developers to choose from
- competitive welcome bonus and weekly promotions
- a number of countries are not eligible to register for play at the casino
- no live casino games
- some larger competitors offer more games
- customer support only available from 10am to 10 pm
- deposit and withdrawal methods limited
WinOui Casino has a number of things going for it including several hundred games playable instantly on mobile, tablet or pc from over a dozen developers. Whether you're streaming them on your pc or mobile/tablet device you're protected by 128-bit SSL encryption and if you choose to play on the go then they are compatible with Android and iOS devices. We also liked that you can receive several bonuses in one week giving us a chance to sample some of their many games and while there are competitors offering a broader range of software developers and games we think that there is enough here to keep you entertained!
WinOui Casino is a relative newcomer to the online casino space having been established in March 9th, 2018. Operated by Silver Star Entertainment Europe Ltd, with registered office in the gaming hub of Malta, they are licensed under their holding company name The Luck Factory B.V. in Curaçao by the Government of the Netherlands Antilles. To be a successful online casino in a relatively crowded space one must win new clients over and part of the way that WinOui accomplishes this is through its sleek, black design, well laid out headings, and assortment of games categorised into slots, roulette and blackjack. In total they have over 1,000 games to choose from providing players with a great diversity of themes. The website is available in both English and French and is optimised for use with either desktop, tablet or mobile. The casino uses standard security protocols including 128-bit SSL encryption technology to protect your security and confidentiality relating to all financial and personal information. Not to be outdone by their competitors, the casino also offers two different but competitive Welcome Bonuses on first deposits and various weekly bonus promotions. For additional information we invite you to continue reading our review below.
Withdrawal & Payment speed on WinOui
Presentation of the Casino WinOui
As we mentioned previously the website has a sleek look and avoids the clutter of many other online casino websites. It is easy to navigate the various headings to find exactly what you are looking for which also applies to the registration process. This process consists of two superfast steps the first step of which includes providing your email address and the creation of a password. The second step includes personal details such as your sex, name, address, telephone number and date of birth. The two steps take seconds to complete and once done you are invited to deposit funds. As you can see, it is very easy to register on the website and takes no time at all.
Two welcome bonuses
WinOui has two different welcome offers. The first gives you 100% of your first deposit or up to €200 including express withdrawal of your winnings, if any, on your first deposit. The second welcome offer gives you 200% of your first deposit or up to €20 bonus including express withdrawal. Express withdrawal means your request is processed in under 24 hours assuming your account has been validated. Validation means that all the required documents have been sent to the casino which is very important. The withdrawal payment will be received by the player within 1 to 3 business days. This deposit bonus is available to you immediately after your first real money deposit and is subject to a number of typical wagering conditions. First, you must wager the bonus and deposit at least 20 times before you can make a withdrawal. This is relatively similar to many other online casinos.
Your first deposit
Depositing funds is easy to do when you're logged in because in the top right corner of your screen you'll be presented with a green button labelled "BANK". Click on that link to take you to a deposit screen where you'll be prompted for your Visa or MasterCard details. You can select to deposit €15, €100 or €200 for your first time and you will need to fill out the deposit details as you would a normal online purchase through one of the credit card providers. The casino does not apply a fee to the deposit and the payment transfer is processed almost instantly with a minimum and maximum transaction of €10-€1,000 for subsequent deposits.
After making our first deposit we indeed did find that the payment was processed very quickly allowing us to get started right away.
Games and software providers at WinOui Casino
WinOui currently offers over 520 slots from developers that include BetSoft, MGA, QuickSpin, Rival, Red Tiger, Noble Gaming, Yggdrasil, Felix Gaming, EGT, NoLimit City, Booongo, Evoplay and Wazdan. Some of these developers such as Betsoft and Yggdrasil are more prestigious. Betsoft for example is known for their 3-D slots while Yggdrasil offers a host of exciting branded slots with plenty of features. On the flip side you have some up-and-coming developers such as Booongo, Felix Gaming, Wazdan, and Red Tiger increasingly grabbing market share with exciting new games.
WinOui Casino allows you to filter by software provider as well as category of game which includes slots, blackjack, roulette, video poker, Keno, Baccarat and scratch cards.
If you're a fan of progressive jackpots then you'll find slots such as Divine Fortune and Mega Fortune both from Netent which are two of the most popular ones on the market. Unfortunately games from Microgaming known for such progressive jackpots such as Mega Moolah and Mega Moolah Isis is not available here so it would be nice to see the addition of Microgaming to the casino in the future.
Still, there is an entire assortment of the most popular slots that include such games as Gonzo's Quest, Starburst, Sugar Pop, Mythic Maiden and Dr Jekyll and Mr Hyde. There are a variety of themes to choose from that include Asian, fruit, horror, adventure, ancient civilisations, diamonds, mythology, magic, outer space, Vikings, fairy-tale fantasy, animals and sports, amongst many others. You'll find branded slots such as Planet of the Apes, The Invisible Man, Dracula and Motörhead. Of course you'll also find many unbranded slots for you to choose from.
Are you a fan casino table games? If the answer is yes then you will find 12 different versions of roulette from Betsoft, Rival and MGA. On the other hand if you're a fan of blackjack then you will find over 30 versions of blackjack from the developers Netent and Betsoft. Unfortunately at present the casino does not offer live casino games so you'll have to enjoy the online versions instead.
The games are available as an instant version which can be played in your browser and the casino supports many different mobile devices which have been optimised for Android and iOS devices. While the casino boasts over 560 games they still have a ways to go to reach the sheer number of games of some bigger competitors such as Tropezia Palace or Lucky 31.
All in all, the casino offers a total of over 1,000 games, including:
- over 520 slots
- over 10 roulette games
- over 30 blackjack games
- over 300 mobile games
Our gaming experience
As we previously mentioned our experience was generally positive and we liked the intuitive and relatively transparent navigation through the website. One thing that we would have liked to have seen is a category for themes and progressive jackpots which would make finding particular slots easier. A category for features and number of paylines would be a nice extra also. We enjoyed the fact that the casino offers weekly bonuses which keeps things fresh and though the casino does not offer VIP treatment at present we hope to see that in the future. All in all we were left with a good impression.
Getting in touch with customer service
At present if you want to get a hold of someone from customer support you can elect to fill out a contact form to send a suggestion or a request for information. The staff is available from 10am through to 10pm and 7 days a week by emailing them at [email protected] You'll also be able to get hold of someone via a live chat which is likely the quickest way of getting an answer. You can also request that customer support call you back by phone.
On-going promotions of the casino
As we've previously mentioned the casino also offers on-going weekly promotions examples of which are titled Monday Dinner, Lucky Hours, Saturday Fever and Sunday Chillout. These are match bonuses which can typically range from 40% up to 50% or up to €100. Remember that these promotions have their own set of terms and conditions such as minimal wagering requirements so be sure to read the fine print. Fast deposits and withdrawals As we previously mentioned deposits via Visa or MasterCard are instant and not subject to any fees by the casino. Withdrawals are also not subject to any fees by the casino but can take up to 3 banking days. Ultimately the processing time depends on your chosen method for withdrawing your funds. As an example a bank transfer can take 2 working days to process plus an additional 1 to 3 banking days. Withdrawal to an E-wallet like Neteller can take 2 working days. The maximum withdrawal amount per transaction is €2,500 and the minimum withdrawal amount is €100.
Information about deposits and withdrawals at WinOui Casino
Deposits: Visa, MasterCard, Maestro, Cashlib and Paysafecard
Deposit duration: instant processing time
Withdrawals: bank transfer, Neteller
Duration of payment: 2 to 5 days, depending on method
Ewallets : -
Credit card : -
Bank Transfers : 1-3 days
Trust Flow is the average of all scores given by players. This means that it is you, the player, who gives the casino score. On the graph you can see the trend of this casino. If the curve goes upwards or stays linear is the casino good, but be careful if the curve goes downwards, as it means a lot of players are having problems at this casino.
x2 Deposit + 100 ExtraSpins
100% up to 400€ + 20 FS
100% up to 100€
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