Swiss Casinos review 2023: serious or scam?

SwissCasinos Welcome Bonus

If you register as a new customer at SwissCasino and open an account, you will receive 10 free spins on selected slot machines and 5 gold chips for selected live casino games or table games just for signing up. If you decide to make a deposit, you can earn a bonus of up to 200 Fr. for your first three deposits. In addition, for the first five consecutive days, you will receive 10 free spins on certain slot games and 4 gold chips for certain table games.

The bonus is awarded as follows:

• First deposit: 100% bonus up to a maximum of 250 Fr.
• Second deposit: 50% bonus up to a maximum of 250 Fr.
• Third deposit: 100% bonus up to a maximum of 250 Fr.

For these first three bonuses, you have to fulfil the bonus conditions before a payment is possible. These are as follows: you must wager the bonus 35 times in games within 30 days. For this purpose, only wagers on slot machines are counted at 100%. Wagers on live casino or other table games are counted at 10%.

The bonuses are only valid for games from the provider Playtech. If you fail to clear the bonus amount within 30 days, the bonus and any winnings you have earned with the bonus will be removed from your account. The bonus conditions are very fair and should be able to be fulfilled even by a beginner. There is nothing wrong with the bonus amount either.

Very clear gaming portal with easy usability

The website appears very tidy and will probably not receive a prize for the best design. However, this is good for gaming, because it provides a great structure, which makes it easy to use. The navigation is self-explanatory and even those who have never played in a casino before can not only start playing immediately, but also have no problems making payments or searching for a specific game.

From the top menu bar, you can reach the customer lobby, the casino, the live casino and the bonus offers, for example. The games themselves can be filtered according to various criteria, for example, you can choose between new games or games that are currently trending. You can also search for specific names and keywords in the magnifying glass.

Because the Swiss Casinos deliberately does not use animated graphics, the website loads particularly quickly. In addition, the games catalog is optimised for mobile devices. You simply call up the website with your smartphone or tablet PC and can use the offer with mobile devices without a software download. This has the great advantage that the website also works independently of the operating system.

Fast and secure payments

Let's move on to the deposits and withdrawals at SwissCasinos. For deposits you can use Visa, MasterCard, Twint, Post-Finance and bank transfer. All methods are free of charge, the minimum deposit is CHF 10. Note that a deposit of only CHF 10 does not activate the bonus!

Withdrawals are also free of charge. Only the bank transfer can be used and at least 20 CHF must be transferred. With the SwissCasinos payout you have to expect a waiting time of one to five working days.

You can make deposits using the following payment methods:

• Mastercard
• Visa
• Twint
• PostFinance
• Post e-finance
• Bank transfer

In our SwissCasinos test, we particularly liked the fact that the two payment methods Post-Finance and PostFinance E-Finance can be used. Of course, we asked around on the net if there were any reports about negative SwissCasinos experiences. Fortunately, we could not find anything about this. The casino makes a transparent impression and does not delay payments.

Withdrawals over CHF 100 are carried out free of charge. You can only make a withdrawal with the payment method you used to make your deposit. Withdrawals are possible with the same means of payment that are also offered for a deposit.

Every withdrawal request is checked by a SwissCasinos employee before it is released for payment. You can expect a processing time of up to five working days, which is quite a long time compared to the competition.

In order to be able to make a withdrawal, you must have verified your account. To do this, you need to scan an ID card and send it to the casino.

By the way, you have to deposit at least 10 francs for this payment to be made. We recommend making the payment with a credit card, as this is carried out quickly and as withdrawals are also possible with this payment method. PayPal was particularly fast as a payment option, but unfortunately PayPal is no longer possible in the casino in Switzerland. Perhaps the online casino will soon offer the payment option via cryptocurrency when it joins the pool of Bitcoin casinos in Switzerland.

Round-the-clock customer support with free hotline

Everyone can have questions or problems, even experienced players are not immune to this. If you would like to contact a member of staff, you can do so at Swiss Casino around the clock. In addition, various contact channels are offered for contact.

First of all, there is the live chat. Here you simply click on the symbol for the chat and describe your problem in the window that opens. According to our Swiss Casino experience, a member of staff will get back to you after a few seconds.

If you prefer to make a phone call, you can do that as well. There is a free hotline for this, which is offered in German, French, English and Italian. The telephone number is:

• 0800 CASINO (0800 227 466).

Alternatively, you can also write an e-mail. You can reach the e-mail support at the following address:

• [email protected]

We specially chose a public holiday for the SwissCasinos customer service review. On this day, too, we were immediately greeted by a member of staff in the SwissCasinos online live chat. We asked about the turnover requirements of the bonus, which was answered quickly and correctly.

A particularly positive SwissCasinos experience was the fact that we could talk in German. That and the willingness to work even on holidays earn the provider many plus points.

The provider also provides a large FAQ page for its customers, which is not something we can say about every provider in our online casino comparison. In this case, the FAQ section is even quite well developed and answers many questions that make contacting the support no longer necessary. Both customers and employees at SwissCasinos Online find this very pleasant.

Provided with a Swiss licence for high security

Security is a top priority at Swiss Casino, which is also reflected in the fact that the casino is licensed by the Swiss Federal Gaming Commission (SFGB). Fraud and rip-offs certainly do not occur, because the Swiss Casinos Group not only operates this online casino, but also two stationary casinos.

The company background and Swiss licensing alone ensure a safe gaming environment. Your data is also in good hands at the Swiss Casino, which adheres to the applicable laws regarding data protection. You can also view these guidelines at the casino at any time.

The website is SSL-encrypted and we could not find any negative entries on the internet. Nowhere is there talk of delayed payments, blocked accounts or other dubious behaviour.

Players under the age of 18 are not allowed to play at the casino. For example, an age check is carried out during payment transactions. In addition, the casino takes measures to prevent addiction and provides assistance with corresponding problems. For example, the employees are trained to recognise conspicuous behaviour and to support at-risk players.

Loyalty programme: Royal Club for loyal players

Swiss Casino Online offers its customers a classic regular customer programme. This means that you can collect points by wagering credits. These points can then be converted into free credits, bonuses, free spins, non-cash prizes etc. Often players can also move up in levels to get even better rewards.

At SwissCasinos Online, there is only one level. However, online and offline offers can be combined. This is already noticeable in the No Deposit Bonus, where there are free spins for the online casino and Golden Chips for the offline offer.

In our SwissCasinos test, the regular customer programme performs well, but it is also not a special feature. While it is an advantage that bonuses can be obtained, competitors such as Wunderino perform much better in this category.

Swiss Casinos games catalog

The game selection at Swiss Casino is not huge, there are currently only around 250 games. Most of these come from the gaming provider Playtech. This means that there are well-known titles in the portfolio, such as King Kong or Age of Gods. Playtech is a renowned gaming provider that belongs to the standard repertoire of many casinos and is an integral part of the gambling scene.

There are now around 250 Playtech games, most of which can be found in the Swiss Casino portfolio. The manufacturer does not only focus on slots, but there are also numerous table and card games that you can use at Swiss Casino. Among them are also some slots with jackpots, although the jackpots here are not as huge as with other providers.

Slots

The largest share of the games catalog is occupied by video slots. Here you will also find numerous slot machines with jackpots. However, these are not huge jackpots, such as you can win at the market leaders like Mega Moolah, where there are sometimes several million francs in the jackpot. Rather, these are rather smaller jackpots where you can win around 100,000 Fr.

Table games

The table games include 5 roulette tables and a few more video poker and blackjack tables. In our Swiss Casinos test, we liked the fact that the games are listed in tables.

A search function can also be used so that you can quickly and effectively find the game you are looking for. Just enter the name of the game in the search and you'll find it. Unfortunately, there are no other search and filter options.

There are also Texas Holdem and other poker offerings. Baccarat, Monopoly, dice games or other things are not available at the Swiss Casino according to our experience.

Live casino review: huge selection of table games

In the Live Casino, you don't compete against the random number generator, but against flesh-and-blood dealers and croupiers. The offer in the live casino is again very good and can definitely keep up with the larger competitors. Here we find numerous roulette variants, if you like, you can play French roulette or the American variant. In American roulette, there is one more field in the roulette wheel due to the double zero, so the chance of winning is correspondingly lower.

A real speciality in the Live Casino are the tables that are broadcast live from a casino of the Casinos Swiss group. For example, there is a roulette table that is streamed live from the casino in Zurich. This means you compete against other players who are live at this table in Zurich.

Blackjack is also offered similarly, there are German-speaking tables, Italian-speaking tables, English-speaking tables and so on. In baccarat you can play at five different tables, poker is possible at two tables.

Bet limits

The table limits have been developed in such a way that there is a suitable game for every taste in the portfolio; by the way, they are indicated transparently with the respective offers. With Quantum Roulette, for example, you can play from as little as 0.20 Fr. and you can invest a maximum of 25 Fr.

With Unlimited Blackjack, you can even bet 1000 Fr. This shows that the limits have been specially developed so that there is a game for every taste and every budget. So you can play in the Live Casino with a small purse as well as with a large purse.

The rest of the casino offer is similar, with very low stakes possible in the slots, starting at just a few centimes, and correspondingly higher stakes possible in the table games or in the live casino. This covers a wide range of player types, and there is even an extra section for games for high rollers.

SwissCasinos know how to provide good gambling entertainment

With around 250 games, most of which come from the software developer Playtech, Swiss Casino does not offer a huge range of games. Nevertheless, there is a suitable game for every taste, and the selection of table games is also appealing, even if not all games are available. For example, there are no baccarat machines.

However, if you are a baccarat fan, you can use the live casino, where there is even an exceptionally large selection of baccarat tables. If you are a fan of dice games, however, you will not be happy at the Swiss casino, because these games are not offered. You won't find slots with huge jackpots at SwissCasinos either.