Mattilabeast posted a complaint about Cashmio
Problem about : Violation of the bonus conditions
Posted on 01 August 2020
I played a 100% deposit up to 1000 euros on Casinoin.io. I thoroughly looked into the T&C, and at the time they did not have a maximum bet on their campaign. I got really lucky and ended up winning 10 850 euros on my 500 euro deposit. After this all the trouble began. They took 2 weeks to verify my account, and after this they told me that I had breached their T&C. After multiple times of asking when did they change their campaign, they couldn't come up with a solid answer. I found the bonus terms from AskGamblers, and I have screenshots to prove that I was creditet 500 euros on top of my 500 euro deposit. These are the T&C I won with: "NB! If you have chosen one of the welcome offers on your first deposit, you cannot withdraw your first and next deposits until all the offer’s requirements are fulfilled according to the offer chosen. The conditions to be fulfilled for the welcome offer are as follows. Terms and conditions deposit bonus offer 100% up to €1,000 The offer is valid only for users who registered an account on Casinoin. The minimum amount of the first deposit to get the bonus is €10. The maximum amount of bonus available is €1,000. Once the player receives the bonus in order to withdraw the winning coming from this bonus he/she has to wager the deposit amount 50 times. The bonus can be wagered on all games of the Live Casino and Slots sections of the site. Each game category contributes differently to the fulfilment of the wagering requirements as specified below: Slots 100% Live casino 10% Please note, that the bets for other games do not contribute to the wagering requirements fulfilment. Once received the bonus on the first deposit, the customer has 30 days to fulfill the wagering requirement. After 30 days, if wagering requirements are not met, the bonus balance and the winnings generated are forfeited. To fulfill the wagering requirements both bonus and real money funds can be used but real money funds will be used first. Every user can receive only one ( 1 ) welcome bonus. The offer is valid for one user only, one IP address, one family group, one device, one email address, one payment method. The company reserves the right to change the terms and conditions, as well as cancel the bonus program at any time without prior notice. The current conditions of specific promotions and bonus programs, including the rules for calculating and using bonuses, are published on the Company's website. The company reserves the right to refuse participation in the bonus program to any person. 15 Free spins 4 weeks Terms and conditions This bonus is valid only for users who have chosen “100% first deposit bonus on Casino” as the first deposit offer and made a first deposit. In order to get the weekly free spins the user has to make at least €50 deposit from the current Friday 12:00 (UTC) until the next Friday 11:59 (UTC). The offer is valid weekly for 4 weeks for each participant. Free spins are issued every Friday for 4 Fridays in total starting after the player made his first deposit. Free spins can be used on Troll Haven slot only. Free spins can be used within 7 days." I won completely legitimately, and I want to cash out my winnings. They keep sending fake evidence to different parties, but won't share the dates of their campaign with me. Best regards, Atte Räihä
Posted on 04 August 2020 06:52
You post a complaint for another casino than Cashmio. Your complaint is closed.